Introduction

At Oswald & Pablo Ltd, we are committed to ensuring that your order reaches you in a timely and safe manner. This Shipping Policy explains how we handle the shipping of products purchased from our website, including delivery options, shipping costs, and estimated delivery times. Please read the following carefully.

1. Processing Time

1.1 Order Processing

• Processing Time: Orders are typically processed within 1-2 business days of placing the order. Processing includes verifying your order, preparing the items for shipment, and dispatching them to the carrier.
• Business Days: Business days are Monday through Friday, excluding holidays.
• Order Cutoff Time: Orders placed after 12:00 PM (GMT) will be processed the next business day.

1.2 Delays

If there are any significant delays in processing your order, we will notify you via email or phone as soon as possible.

2. Shipping Methods and Costs

We offer various shipping options to suit your needs:

2.1 Domestic Shipping (United Kingdom)

• Standard Shipping: Estimated delivery time is 2-8 business days depending on your location.
• Express Shipping: If available, express shipping options may deliver your order within 1-2 business days.
• Shipping Costs: Shipping costs will be calculated and displayed at checkout based on the shipping method selected and the destination of the package.

2.2 International Shipping

We currently do not ship outside of the United Kingdom. However, we are working on expanding our shipping zones, and will update this policy accordingly.

2.3 Free Shipping

From time to time, we may offer free shipping promotions on certain products or for orders above a specified value. Please check our website or sign up for our newsletter to stay informed about these promotions.

3. Shipping Restrictions

3.1 P.O. Boxes

We do not ship to P.O. Boxes. Please provide a physical address during the checkout process to ensure successful delivery.

3.2 Remote Locations

Orders shipped to remote or rural areas may take longer to arrive. We will provide an estimated delivery time based on your location at checkout.

4. Order Tracking

Once your order has been shipped, you will receive an email confirmation with your tracking number and a link to track the progress of your shipment. Please allow 24-48 hours for the tracking information to update.

5. Delivery Timeframes

5.1 Standard Delivery Times

Estimated delivery times for standard shipping within the United Kingdom are typically between 2-8 business days. These times may vary depending on your location, shipping method, and any delays caused by factors outside of our control (e.g., weather, postal strikes).

5.2 Express Delivery Times

Express shipping, where available, is estimated to deliver your order within 1-2 business days from the date of dispatch.

5.3 Delayed Deliveries

While we strive to ensure that all orders are delivered on time, there may be instances where delivery is delayed due to reasons beyond our control, such as customs delays, carrier issues, or natural disasters. We will do our best to keep you informed of any delays and work to resolve the issue as quickly as possible.

6. Shipping Issues

6.1 Lost or Stolen Packages

Oswald & Pablo Ltd is not responsible for lost or stolen packages once they have been delivered to the provided address. If your tracking information shows that your package was delivered, but you have not received it, please contact the shipping carrier directly for assistance.

6.2 Incorrect Shipping Addresses

It is your responsibility to provide an accurate and complete shipping address. If you realize that you have entered an incorrect shipping address, please contact us immediately at Contact@oswaldandpablo.co.uk. We will do our best to update the address before your order is shipped. However, if the order has already been dispatched, we cannot change the address.

6.3 Failed Delivery Attempts

If a delivery is attempted and the package is returned to us due to an incorrect address, absence of the recipient, or refusal of the package, you may be responsible for additional shipping fees to re-send the package.

7. Shipping for Returns and Exchanges

For information on shipping items back to us for returns or exchanges, please refer to our Refund and Return Policy.

8. Customs, Duties, and Taxes (for International Orders)

Since we currently do not offer international shipping, this section does not apply. However, when we do begin shipping internationally, any customs, duties, or taxes applicable in the destination country will be the responsibility of the customer.

9. Contact Us

If you have any questions or concerns regarding our Shipping Policy, please do not hesitate to contact us:

Oswald & Pablo Ltd
Email: Contact@oswaldandpablo.co.uk
Address: Unit 3, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB, United Kingdom
Phone Number: +44 1204 383636