THE GARDEN WOOD SHOP LTD

1. Return Conditions

You have 30 calendar days to return an item from the date you received it. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging and you must have the receipt or proof of purchase.

2. Non-Returnable Items

The following items cannot be returned:

  • Gift cards
  • Custom-made or personalized items
  • Items on sale or clearance

3. Return Process

To initiate a return, please contact us at contact@oswaldandpablo.co.uk with your order number and details about the product you would like to return. We will respond with instructions on how to return your items.

Please send your returns to:

Return Address: THE GARDEN WOOD SHOP LTD
Eastlands Rd, Driffield YO25 9DU
United Kingdom

4. Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain number of days, depending on your card issuer’s policies.

5. Late or Missing Refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at contact@oswaldandpablo.co.uk.

6. Exchanges

We only replace items if they are defective or damaged. If you need to exchange an item for the same item, please contact us at contact@oswaldandpablo.co.uk and send your item to:

Exchange Address: THE GARDEN WOOD SHOP LTD
Eastlands Rd, Driffield YO25 9DU
United Kingdom

7. Shipping Costs

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

8. Contact Us

If you have any questions about our Refund and Return Policy, please contact us at:

Email: contact@oswaldandpablo.co.uk
Phone: +44 75027 6478
Address: Eastlands Rd, Driffield YO25 9DU, United Kingdom