Privacy Policy

 

Introduction

Oswald & Pablo Ltd (referred to as “we”, “us”, or “our” throughout this Privacy Policy) is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose your personal information, in compliance with the General Data Protection Regulation (GDPR) and any other relevant data protection laws. By using our services, visiting our website, or interacting with us, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

We collect various types of personal data to provide and improve our services. The categories of data we collect include:

1.1 Information You Provide to Us

  • Personal Identifiable Information (PII): When you create an account, make a purchase, sign up for newsletters, or otherwise engage with us, we may collect details such as your name, email address, phone number, billing and shipping address, and payment details.

  • Communication Data: Any correspondence you send via email, website contact forms, or through our social media channels may be collected and stored.

1.2 Automatically Collected Information

  • Device Information: We collect information about the device you use to access our services, including IP address, browser type, operating system, and device identifiers.

  • Cookies and Tracking Technologies: Our website uses cookies and similar technologies to provide a personalized experience, analyze web traffic, and improve our services. For more information on our use of cookies, please refer to our Cookie Policy.

1.3 Third-Party Information

  • We may receive information about you from third-party services such as social media platforms (Instagram, Facebook, Pinterest, TikTok, Twitter), payment processors (Stripe, PayPal), and shipping providers, in order to provide seamless service to you.

2. How We Use Your Information

We use the personal data we collect for the following purposes:

2.1 To Provide and Improve Our Services

  • Processing Transactions: To process orders, payments, and returns, and to manage your customer account.
  • Shipping and Fulfillment: To ensure timely delivery of purchased items and communicate with you about the status of your orders.

2.2 Customer Support and Communication

  • Customer Service: To respond to your inquiries, address complaints, and resolve disputes.
  • Marketing and Promotions: To send promotional offers, newsletters, and updates about our products and services, unless you have opted out of receiving these communications.

2.3 Legal and Regulatory Obligations

  • We may process your data to comply with legal obligations, including tax laws, fraud prevention, and protecting the rights of our company and customers.

2.4 Analytics and Performance Monitoring

  • Website Analytics: We use Google Analytics and similar tools to analyze how users interact with our website to improve user experience and functionality.

3. Sharing Your Information

We do not sell, rent, or lease your personal information. However, we may share your information with trusted third parties for the following purposes:

3.1 Service Providers

We may share your data with third-party vendors, such as payment processors (e.g., Stripe, PayPal), shipping providers, and marketing platforms, to facilitate the delivery of services to you.

3.2 Legal Requirements

We may disclose your information if required by law, or in response to legal proceedings, court orders, or regulatory authorities.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your personal data may be transferred to the new owner, where the continued use of your data will be governed by the terms of this Privacy Policy.

4. Data Retention

We will retain your personal data for as long as is necessary to fulfill the purposes for which it was collected. Once your data is no longer needed, we will securely delete or anonymize it. The retention period may vary based on legal requirements, business needs, or customer requests.

5. Your Rights

Under GDPR and other data protection laws, you have several rights regarding your personal data:

5.1 Right to Access

You have the right to request a copy of the personal data we hold about you.

5.2 Right to Rectification

If any of the personal data we hold is inaccurate or incomplete, you can request to have it corrected.

5.3 Right to Erasure (Right to be Forgotten)

You can request that we delete your personal data, provided that it is no longer necessary for the purpose it was collected, or you withdraw consent (where applicable).

5.4 Right to Restrict Processing

You can request that we limit how we use your personal data under certain circumstances.

5.5 Right to Object

You have the right to object to our processing of your data for direct marketing or other purposes based on our legitimate interest.

5.6 Right to Data Portability

You have the right to receive your personal data in a structured, commonly used format, or request that we transfer your data to another organization.

6. Security of Your Data

We implement a variety of security measures to ensure the safety of your personal information. These include encryption, secure storage, and restricting access to personal data to authorized personnel only. However, please note that no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your personal data, we cannot guarantee absolute security.

7. Children’s Privacy

Our services are not directed to individuals under the age of 16, and we do not knowingly collect personal information from children. If we become aware that a child under 16 has provided us with personal information, we will take steps to delete such data.

8. International Transfers of Data

We may transfer and store your personal data outside of the European Economic Area (EEA), including in countries that may not have the same level of data protection as your home country. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or reliance on adequacy decisions issued by the European Commission.

9. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated “Last Updated” date. You are encouraged to review this policy periodically to stay informed about how we protect your data.

10. Contact Us

If you have any questions or concerns regarding this Privacy Policy or your personal data, please contact us at:

Oswald & Pablo Ltd
Email: Contact@oswaldandpablo.co.uk
Address: Unit 3, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB, United Kingdom
Phone Number: +44 1204 383636