Order Cancellation Policy
THE GARDEN WOOD SHOP LTD
1. Order Cancellation
We understand that sometimes you may need to cancel an order. You can cancel your order within 24 hours of placing it. To cancel your order, please contact us as soon as possible at contact@oswaldandpablo.co.uk or call us at +44 75027 6478.
2. Conditions for Cancellation
Orders that have already been processed or shipped cannot be canceled. If your order has already been processed or shipped, you will need to follow our Return Policy to return the item.
3. Refunds for Canceled Orders
If your order is successfully canceled within the specified timeframe, we will process your refund within 7 business days. Refunds will be issued to your original method of payment. Please note that your bank or credit card issuer may take additional time to post the refund to your account.
4. How to Cancel an Order
To cancel an order, please provide the following information:
- Your order number
- Your name
- Your email address used for the order
- Reason for cancellation
Please contact us at:
Email: contact@oswaldandpablo.co.uk
Phone: +44 75027 6478
Address: Eastlands Rd, Driffield YO25 9DU, United Kingdom
5. Changes to Orders
If you need to make changes to your order (such as changing the shipping address or adding/removing items), please contact us as soon as possible. We will do our best to accommodate your request, but we cannot guarantee that changes can be made once an order has been processed.
6. Contact Us
If you have any questions about our Order Cancellation Policy, please contact us at:
Email: contact@oswaldandpablo.co.uk
Phone: +44 75027 6478
Address: Eastlands Rd, Driffield YO25 9DU, United Kingdom