FaQ's

Frequently Asked Questions (FAQ)

Welcome to the Oswald & Pablo Ltd FAQ page! Below, you’ll find answers to some of the most commonly asked questions about our products, shipping, returns, and more. If you don’t see the answer to your question here, feel free to contact us at Contact@oswaldandpablo.co.uk.

1. What products do you offer?

At Oswald & Pablo Ltd, we offer a wide range of [insert product categories, e.g., “handcrafted home décor”, “luxury lifestyle accessories”, etc.]. Each item is carefully designed and crafted to provide both beauty and functionality. You can explore our full collection on our website.

2. How do I place an order?

Placing an order is simple! Just browse our website, add your desired products to the cart, and follow the checkout process. You’ll receive an order confirmation via email once your purchase is complete.

3. What payment methods do you accept?

We accept the following payment methods:

  • Credit/Debit Cards (via Stripe)
  • PayPal

All payments are securely processed to ensure your personal and payment information is protected.

4. Do you offer international shipping?

At this time, we only ship within the United Kingdom. However, we are working on expanding our shipping zones and will update our policy as soon as we begin shipping internationally.

5. How long will it take to receive my order?

Orders are typically processed within 1-2 business days and shipped via standard shipping, which takes approximately 2-8 business days within the UK. If you selected express shipping (if available), your order may arrive in 1-2 business days after dispatch.

Please note that delivery times may vary depending on your location and other factors such as holidays or postal delays.

6. How can I track my order?

Once your order has been shipped, you’ll receive an email with a tracking number and a link to track your package. If you don’t receive the tracking email within 2 days of placing your order, please contact us at Contact@oswaldandpablo.co.uk.

7. Can I modify or cancel my order?

If you need to modify or cancel your order, please contact us as soon as possible at Contact@oswaldandpablo.co.uk. We will do our best to accommodate your request, but please note that if your order has already been processed or shipped, we may not be able to make changes or cancel it.

8. What is your return policy?

We offer a 30 business day return policy on most items. Products must be returned in their original condition and packaging, unused, and with all tags attached. You can read our full Return and Refund Policy [here](link to return policy).

If you need to start a return, please email us at Contact@oswaldandpablo.co.uk.

9. Can I exchange an item?

Yes! If you would like to exchange an item, please contact us within 7 days of receiving your order at Contact@oswaldandpablo.co.uk. We’ll guide you through the process. Exchanges are subject to product availability.

10. What should I do if I received a damaged or defective item?

We sincerely apologize if you’ve received a damaged or defective product. Please contact us within 48 hours of receiving your order at Contact@oswaldandpablo.co.uk with photos of the damage, your order number, and a description of the issue. We will arrange for a replacement or refund, depending on the situation.

11. How can I contact customer service?

If you have any questions or need assistance, feel free to reach out to us:

  • Email: Contact@oswaldandpablo.co.uk
  • Phone Number: +44 1204 383636
  • Address: Unit 3, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB, United Kingdom

We aim to respond to all inquiries within 24-48 hours.

12. Do you offer gift cards?

Yes, we offer gift cards that can be purchased directly from our website. Our gift cards are the perfect option if you’re unsure about what to get for a loved one. They can be used for any product on our website and do not expire.

13. Do you offer any discounts or promotions?

From time to time, we offer discounts and special promotions. The best way to stay informed is to sign up for our newsletter and follow us on social media:

14. Is my personal information secure?

Absolutely! We take your privacy seriously and implement a range of security measures to protect your personal data. You can read more about how we handle your information in our Privacy Policy [here](link to privacy policy).

15. How can I stay updated on new products and promotions?

To stay in the loop about new arrivals, special offers, and other exciting news, you can:

  • Subscribe to our newsletter: Sign up on our website to receive email updates.
  • Follow us on social media: We regularly share updates and promotions on Instagram, Facebook, Pinterest, and TikTok.

If you have any other questions that weren’t covered here, don’t hesitate to reach out to us! We’re here to help.