Terms of Service

 

Introduction

Welcome to Oswald & Pablo Ltd. These Terms of Service (“Terms”, “Agreement”) govern your access to and use of our website, products, and services (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, you may not use our Services.

1. General Information

The following terms are between Oswald & Pablo Ltd, a company registered in the United Kingdom (Company Number: 10943296) (referred to as “we”, “us”, or “our”) and you, the customer or website visitor (referred to as “you” or “your”). By accessing and using our website and services, you acknowledge that you have read, understood, and agree to be bound by these terms.

Our website is available at www.oswaldandpablo.com, and our registered office is located at Unit 3, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB, United Kingdom.

2. Eligibility

By using our Services, you represent and warrant that:

  • You are at least 18 years of age, or, if under 18, you have obtained parental or guardian consent to use our services.
  • You have the legal capacity to enter into a binding contract.
  • All information provided by you during the registration or purchase process is accurate, complete, and up-to-date.

3. Account Creation and Responsibilities

To access certain services, you may be required to create an account. You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account.

  • Account Security: You must immediately notify us of any unauthorized use of your account or any other breach of security.
  • Accuracy of Information: You agree to provide accurate, current, and complete information about yourself as required by the registration process.
  • Account Termination: We reserve the right to suspend or terminate your account at our sole discretion, without notice, if you violate any of these Terms or if we believe your account has been compromised.

4. Orders and Payment

4.1 Placing an Order

By placing an order with us, you agree that:

  • You are authorized to use the payment method provided.
  • All orders are subject to availability, and we reserve the right to reject or cancel orders for any reason.

4.2 Pricing and Payment

  • Prices: All prices displayed on our website are in GBP (£) and are inclusive of VAT unless otherwise stated. We reserve the right to change prices without notice.
  • Payment Methods: We accept payment via credit/debit card (processed through Stripe) and PayPal. By providing payment information, you authorize us to charge the full order amount.

4.3 Shipping and Delivery

  • Processing Time: We aim to process and ship all orders within 1-2 business days. Delivery times will depend on your location, with estimated delivery times of 2-8 business days within the UK.
  • Shipping Charges: Shipping fees, if applicable, will be calculated and displayed at checkout.
  • Risk of Loss: All purchases are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.

5. Returns, Refunds, and Exchanges

We want you to be satisfied with your purchase. If for any reason you are not, please review the following terms for returns, refunds, and exchanges:

5.1 Returns and Refunds

  • Return Window: You may return any item within 30 business days of receiving your order, provided it is in original condition and packaging. You must notify us via email at Contact@oswaldandpablo.co.uk before returning the product.
  • Refund Process: Refunds will be issued within 7 days after we receive and inspect the returned item. Refunds will be credited to the original payment method.
  • Non-Returnable Items: Certain items, such as custom-made products or perishable goods, may not be eligible for return.

5.2 Exchanges

If you would like to exchange an item, please contact us at Contact@oswaldandpablo.co.uk within 7 days of receiving your order, and we will do our best to accommodate your request.

6. Intellectual Property

All content on our website, including but not limited to text, images, logos, graphics, and software, is the property of Oswald & Pablo Ltd or its licensors and is protected by copyright, trademark, and other intellectual property laws. You may not reproduce, distribute, or create derivative works from any content without our prior written consent.

  • Trademarks: The name “Oswald & Pablo” and our logo are trademarks of Oswald & Pablo Ltd. Any unauthorized use of these marks is strictly prohibited.

7. Limitation of Liability

To the fullest extent permitted by law, Oswald & Pablo Ltd and its affiliates, officers, employees, or agents shall not be liable for any indirect, incidental, special, or consequential damages arising from the use or inability to use our services, even if we have been advised of the possibility of such damages.

  • No Warranty: Our services are provided on an “as is” and “as available” basis, without warranties of any kind, either express or implied.
  • Maximum Liability: In no event shall our total liability exceed the amount paid by you for the services in question.

8. Indemnification

You agree to indemnify, defend, and hold harmless Oswald & Pablo Ltd and its affiliates, directors, employees, and agents from any claims, damages, liabilities, costs, and expenses (including legal fees) arising from your use of our services, violation of these Terms, or infringement of any intellectual property or other rights of any person or entity.

9. Termination

We reserve the right to terminate or suspend your access to our services at any time, without notice, for any reason, including, but not limited to, breach of these Terms.

Upon termination, all provisions of these Terms which by their nature should survive termination, shall survive, including ownership provisions, warranty disclaimers, indemnity, and limitations of liability.

10. Governing Law and Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of the United Kingdom. Any disputes arising out of or related to these Terms or your use of our services shall be resolved through negotiation in good faith. If a resolution cannot be reached, the dispute shall be submitted to the exclusive jurisdiction of the courts of England and Wales.

11. Changes to These Terms

We reserve the right to modify or update these Terms at any time. Any changes will be effective upon posting to our website. Your continued use of our services after any changes have been posted constitutes your acceptance of the new Terms.

12. Contact Us

If you have any questions about these Terms, please contact us at:

Oswald & Pablo Ltd
Email: Contact@oswaldandpablo.co.uk
Address: Unit 3, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB, United Kingdom
Phone Number: +44 1204 383636