Delivery Policy

 

Introduction

At Oswald & Pablo Ltd, we strive to deliver your orders as quickly and efficiently as possible. This Delivery Policy outlines our delivery methods, shipping options, associated costs, and the estimated timeframes for receiving your order. By placing an order with us, you agree to the terms and conditions described below.

1. Delivery Areas

We currently deliver to addresses within the United Kingdom. At this time, we do not offer international shipping. However, we are actively working to expand our delivery zones and will update our policy once international shipping becomes available.

2. Delivery Options and Costs

We offer the following delivery options for orders within the UK:

2.1 Standard Delivery

  • Estimated Delivery Time: 2-8 business days from the date of dispatch.
  • Cost: Shipping costs are calculated at checkout based on your location and the size of your order.

2.2 Express Delivery

  • Estimated Delivery Time: 1-2 business days from the date of dispatch.
  • Cost: Express shipping is available for an additional fee, which will be calculated at checkout.

3. Free Shipping

We occasionally offer free shipping promotions for orders over a certain amount or during special promotional periods. To qualify for free shipping, your order must meet the minimum order value displayed during checkout. Free shipping is available only within the UK and is typically applied to Standard Delivery.

4. Order Processing

4.1 Processing Time

  • Processing Time: Orders are typically processed within 1-2 business days after your order is placed. Orders placed on weekends or public holidays will be processed on the next business day.
  • Order Confirmation: Once your order has been processed, you will receive a confirmation email with the estimated delivery date and tracking information (if applicable).

5. Delivery Timeframes

While we strive to deliver your order within the estimated timeframes, please note that these are estimates and not guarantees. External factors such as postal delays, weather conditions, or carrier issues may affect delivery times.

  • Standard Delivery: 2-8 business days
  • Express Delivery: 1-2 business days

If your order is delayed beyond the expected delivery time, please contact us at Contact@oswaldandpablo.co.uk, and we will do our best to resolve the issue.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with your tracking number and a link to track your package online. Please note that tracking information may take up to 48 hours to update after dispatch.

7. Failed Delivery Attempts

If the delivery carrier is unable to deliver your package due to an incorrect address or if no one is available to accept the delivery, the carrier may leave a delivery notice with instructions for re-delivery or collection.

  • Re-Delivery: If your order is returned to us due to a failed delivery attempt, you may be responsible for the costs of re-shipping the order.
  • Unclaimed Packages: If a package remains unclaimed or is refused upon delivery, we reserve the right to charge for any additional shipping costs incurred.

8. Damaged or Lost Packages

8.1 Damaged Packages

If your order arrives damaged, please contact us within 48 hours of receiving the package at Contact@oswaldandpablo.co.uk. Be sure to include photos of the damaged item(s) and packaging, along with your order number. We will arrange for a replacement or refund, depending on the situation.

8.2 Lost Packages

If your order has not arrived within the estimated delivery time and the tracking information is unclear or not updated, please contact us. We will investigate the issue with the carrier and, if necessary, provide a replacement or refund.

9. Delivery Address Changes

If you need to change the delivery address for your order, please contact us immediately at Contact@oswaldandpablo.co.uk. Once an order has been processed and dispatched, we may not be able to update the delivery address. If your order has already been shipped, you will need to contact the delivery carrier directly for assistance.

10. Incorrect or Missing Items

If you receive an incorrect item or an item is missing from your order, please contact us at Contact@oswaldandpablo.co.uk within 48 hours of receiving the package. We will work to resolve the issue by sending the correct item or arranging for the missing items to be shipped.

11. Contact Us

If you have any questions or concerns about our Delivery Policy, please do not hesitate to contact us:

Oswald & Pablo Ltd
Email: Contact@oswaldandpablo.co.uk
Phone Number: +44 1204 383636
Address: Unit 3, J2 Business Park, Bridge Hall Lane, Bury, BL9 7PB, United Kingdom

This Delivery Policy ensures that your customers are informed about the shipping process and what to expect when ordering from Oswald & Pablo Ltd. Let me know if you need to adjust any sections